The average number of rings until a client hangs up the phone is just 3!
Saturday’s are often the busiest day in clinic, spa and salon so between checking clients in/out, servicing them through to the lounge, completing the consultation form and doing the back of house operations, the phone still needs to be prioritised otherwise the client hangs up and goes elsewhere.
The trick to carry on being efficient and answering the phone at the same time? Headsets. Simple yet practical.
The receptionist can carry on completeing general house keeping duties of the lounge or waiting area while taking calls, managing bookings and providing amazing customer service via phone, first time every time.
What does your phone technology look like?